Frequently Asked Questions
Impact Realty | Rentals in Abilene Texas
✏️ Application Process
How do I apply for a rental property?
Applications can be submitted online or at our office. Each adult (18+) must complete a separate application. A non-refundable application fee applies.
What documents do I need to apply?
The following is needed in order to fill out an application:
- Valid photo DL and SS card
- 3 months of proof of income (pay stubs, job offer letter, or bank statements)
- Rental history (landlord contact info, past lease agreements if available) – you will add this on the application
What are the income and credit requirements?
Generally, income must be at least 3x the monthly rent. Credit history, background check, and rental history are reviewed for approval.
⭐️ General Questions
When is rent due?
Rent is due on the 1st of each month. Late fees apply if payment is not received by the grace period date stated in your lease.
How can I pay rent?
We accept:
- Online payments (preferred)
- Cashier checks or money orders (made payable to the property management company)
- No cash payments are accepted.
Are pets allowed?
Pet policies vary by property. Some allow pets with approval and a non-refundable pet fee, while others are strictly no-pet properties. Always check the listing and lease. Pet rent each month applies.
Who is responsible for utilities?
Responsibility for utilities depends on the lease agreement. In most cases, tenants pay for electricity, gas, water, and internet. Landlord may cover lawn care or trash service at select properties.
Are washer and dryer connections available?
Yes, many of our properties include washer and dryer hookups. Please confirm availability at the property you are interested in.
🔑 Move-In / Living Questions
When will I receive my keys?
Keys are provided on your official move-in date once your lease is signed and first month’s rent/security deposit is paid.
How many parking spaces are included?
Parking availability depends on the property. Some homes include a driveway, garage, or assigned spaces, while apartments may have shared parking.
Is renters insurance required?
Yes, we strongly recommend (or require, depending on your lease) renters insurance for your protection.
Can I make changes to the property (paint, fixtures, etc.)?
No alterations may be made without written approval from the landlord/property manager. Unauthorized changes may result in charges at move-out.
What happens if I need to break my lease early?
Breaking a lease may result in fees and forfeiture of your security deposit. Please contact the office immediately to discuss your situation and possible options.
How do I renew my lease?
You’ll receive a renewal notice 90 days before your lease ends. If you’d like to renew, simply sign and return the lease extension agreement, or contact your property manager.
🛠 Maintenance & Repairs
What maintenance am I responsible for?
Tenants are responsible for:
• Replacing air filters monthly
• Keeping the yard tidy (unless otherwise stated) and landscaping trimmed up and off house.
• Reporting maintenance issues promptly
• Taking care of minor household upkeep (changing light bulbs, unclogging drains, etc.)
How do I submit a maintenance request?
Submit maintenance requests through our online portal or by contacting the property manager directly. For emergencies (such as water leaks) call our emergency maintenance line immediately.
Who takes care of lawn care and pest control?
This varies by property. Please check your lease to see if you or the landlord is responsible.
What should I do if I get locked out?
Contact the property manager. Lockouts outside of office hours may require a locksmith at the tenant’s expense.
Who replaces smoke detector batteries or light bulbs?
Tenants are generally responsible for routine replacements. Report if a fixture isn’t working properly.
💵 Payments & Fees
Is there a late fee if rent is paid late?
Yes, late fees are detailed in your lease agreement.
Can I set up automatic payments?
Yes, most online portals allow auto-pay for convenience.
Is there a fee for returned payments?
Yes, returned payments may result in additional charges.
🏠 Lease Terms & Guests
Can I sublease?
No, subleasing or short-term rentals are not allowed.
Can I have long-term guests?
Guests staying longer than the allowed period in your lease (usually 7–14 days) must be approved and may need to apply as tenants.
What if my roommate moves out?
All tenants listed on the lease are equally responsible for rent and lease terms, regardless of who moves out.
🛑 Move-Out Questions
What is required at move-out?
- Provide proper written notice as stated in your lease.
- Return all keys and garage remotes.
- The unit must be clean and free of personal items.
- Any damages beyond normal wear and tear will be deducted from the security deposit.
Can I use my security deposit for my last month’s rent?
No, the deposit is held for damages and cleaning costs. Rent must still be paid in full.
When will I get my security deposit back?
Security deposits are typically returned within 30 days of move-out, minus any lawful deductions.